Salt Lake City 911 Dispatch
4-22-16a. 8 people out of training since the beginning of this calendar year
b. Implementation and training completed for those employees participating in the call-processing pilot for SLCPD
c. Currently we have 7 people in training and 19 in the background phase
Salt Lake City Police Department
4-22-16In an attempt to decrease the time spent obtaining initial information on a dispatch call and relaying the vital specifics to officers in the field, a pilot test has been set up with a select group of dispatchers. These dispatchers will try the new system and see if it is an improvement to the current platform prior to deploying it department wide. Feedback will be used to implement changes to improve the call-processing times.
Salt Lake City Fire Department
4-22-16In an effort to improve critical incident communications and safety, on Monday, April 18, the Salt Lake City Fire Department implemented a radio feature that only allows “first come, first serve” access. This feature ensures multiple radio users can’t use a channel simultaneously, (resulting in unintelligible communication). Firefighters are audibly alerted if the channel is busy, and have the ability to override this feature by activating their emergency notification button if a dangerous situation needs to be declared.
5-5-161.Continued to collaborate with SLCPD and we are both reviewing policies affecting both departments. Information gathering and discussion has taken place regarding responsibilities and procedures with regards to all policies.
2.Continued to work on police call processing with the officers assigned by Chief Brown. This process has advanced and will continue to be improved by working with the pilot program.
3.Mandatory Overtime has been reduced by two-thirds, with mandatory overtime in April 2015 being at 60 events and April 2016 was at 20 mandatory events. We are working with HR and hope to be at full staffing by August 2016.
The Police Call Processing Committee identified opportunities to improve the QA process to improve dispatch morale. The existing review process was seen very negatively by the majority of Police Dispatchers and was creating a negative work atmosphere. The Committee invited ProQA staff to revisit the goals and objectives of their process so that changes could be identified. As a result SLC 911 will be revamping the entire QA process with hands-on Police involvement to ensure they are meeting the needs of Officers that are responding to their Calls. There will also be a focus on using examples as training aids moving forward in an attempt to create a more collaborative work environment.
The Police Call Processing Committee has instituted a pilot project, which will reduce the amount of time it takes for call-takers to gather suspect information on Priority 1 and 2 calls and get it to officers in 1 min, 45 seconds on average. The pilot program has already shown a decrease based on the changes made so far.