Our Charge From The Mayor:
When it comes to security and helping those in need, we must not be afraid of change. Public safety is job number one.
I have already spoken with Chief Brown, Fire Chief Dale, and 911 Director Scott Freitag about building cultures of respect within their respective departments and working openly to address issues we face.
I have identified one critical area in which they will need to work together quickly. For years, our hard working 911 dispatchers have been on mandatory overtime. I have spoken one-on-one with dispatchers, and they are stressed and tired, but their hopes are high and they are committed more than ever before to protect the people of Salt Lake City.
Mayor Jackie Biskupski
Dispatch, Police and Fire
Salt Lake City 911 Dispatch
The primary goals set by Dispatch.
a. Now that we have the implementation in place, we are determined to be at full staffing by January 2017 thus eliminating mandatory overtime.
b. Morale committee has implemented an employee recognition program. Recognizing excellence in the workplace.
c. We are working with SLCPD and the software developers to establish a model of call processing that will display adequately on MDTs for officers responding to priority calls.
a. Alternative ways to gather information.
b. Specialization of call-takers and adding an additional opportunity for advancement.
c. Surveys to employees to gather necessary feedback on employment conditions.
a. Examining alternative ways for information to display on responders MDT.
Salt Lake City Police Department
The primary goals set by the Police Department.
a. Reduce the time gathering initial information provided from the caller.
b. Decrease the time to get vital information to officers in the field.
a. Improve the questioning process by responding to the prioritization of the call.
b. Increase efficiency and improve cohesion throughout the public safety department.
a. Identify most efficient police interface with technology.
Salt Lake City Fire Department
The primary goals set by the Fire Department.
a. Decrease time from call received to arrival of fire unit.
a. To gather accurate, complete information from the caller to insure the proper response level is delivered to the customer.
b. To use the best process available to monitor fire channels for calls of mayday, police assistance, and activation of emergency radio button.
c. Find balance between computerized protocols and dispatcher experience and savvy to assure fast and accurate medical response is delilvered.
a. To ever work toward attaining the required financing needed to implement new and relevant technology.
b. Attain, develop and implement software needed to locate cell callers.
March 4, 201645-Day Check-up
February 19, 2016Meeting with Patrick Leary
January 26, 20162016 State of the City Address
January 20, 2016Performance Improvement Meeting